Universities onboard thousands of students every year, yet most still rely on static guides that leave IT teams guessing. With TCVelik, each student follows a step-by-step digital SOP, and IT staff can see exactly which steps were completed or flagged. The result is faster troubleshooting, reduced support load, and a smoother start for every student.
Every year, universities enroll thousands of new students. Each of them needs access to IT systems such as email, course registration, Wi-Fi, library resources, and learning platforms. Traditionally, they receive a static link to a help page or a PDF guide. Many never read it, or they get stuck part-way through, and the result is a flood of support requests to IT.
Without visibility into what the student has already done, IT staff often need to start every conversation from scratch. Has the student submitted the right forms, configured their device, or followed the setup steps? Did they misunderstand a requirement or simply skip a step? The lack of clarity wastes time on both sides and slows down resolution.
Lost time: IT staff repeatedly walk students through the same basic tasks.
Inconsistent experiences: Some students manage, others struggle, and support quality varies.
Frustration: Students feel unsupported, and IT teams feel overloaded.
Imagine if, instead of a static link, each student received a structured digital onboarding SOP. They would walk through the exact steps required: activating their account, setting up MFA, configuring email, connecting to Wi-Fi, or installing required software.
When a student contacts IT, staff could check TCVelik first to see:
Which steps the student has already completed
Whether any steps were flagged as unclear
Where the student dropped off
This turns the support interaction from guesswork into precision troubleshooting.
LDAP Integration: Students log in with their campus accounts. SOPs are automatically tied to their role.
Email Verification: For visitors or temporary users, SOPs can be sent to an email address, still with progress tracking.
Feedback Loops: Students can flag confusing steps, and IT can immediately update instructions.
Instead of reactive support, IT teams gain visibility and control. They know exactly where each student is in the onboarding journey, saving time and improving the student experience.
Effective student IT onboarding is not a minor detail, it is a foundation for academic success. By replacing static guides with trackable SOPs, universities reduce repetitive support work, accelerate resolution times, and give students confidence as they begin their studies.
For IT teams, TCVelik transforms support from starting the same conversation over and over again into focused, informed guidance backed by real data.
A quick discovery call will give you a solution sized to your needs.