Scalable Onboarding for Airport Digital Platforms

A case study showing how structured SOPs were used to offload a complex, unstable project to a delivery team through clear onboarding, troubleshooting guides, and high-level code documentation.

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Overview

Not every project goes according to plan.

This case study shows how TCVelik was used as an onboarding and knowledge transfer system for a complex project that needed to be handed over to a delivery team under difficult conditions.

Instead of relying on meetings, ad-hoc explanations, or shadowing, the project knowledge was structured into clear, reusable SOPs that the team could use independently.

Project Context


The project involved delivering a new interactive airport map with points of interest, live flight data, and complex business rules.

During execution, external dependencies and changing conditions led to repeated timeline adjustments. To ensure continuity and quality, the project scope was extended and transitioned into a structured delivery phase handled by the core delivery team.

The Real Problem


At a certain stage, the primary risk was no longer delivery speed. The real risk was knowledge concentration. Critical understanding of how the map worked, how data flowed, and how failures should be handled was concentrated within a single person. This made long-term support and further development unsafe.


The project needed to be offloaded to a standard delivery team, without introducing further delays or risk.

TCVelik as Onboarding as a Service

  1. Business Overview SOP
    Explained how the map works from a business perspective, including main pages, configuration areas, and key settings. This part was recorded with the TCVelik Chrome extension in minutes. It allowed the technical lead to quickly capture screen references as well and can serve business users and admins as well.

  2. Troubleshooting SOP
    Covered critical operational scenarios. What to check when points of interest do not appear. What to do when flight-related data such as gates or belts is missing or incorrect. This SOP was as well recorded in minutes using the TCVelik Chrome extension and can be used by the delivery team and advanced business users.

  3. High-Level Code Overview SOP
    Provided a structured walkthrough of the codebase. Each major file and module was explained at a high level, focusing on responsibility rather than implementation details. This allowed developers to understand the system without reverse-engineering it. This SOP was recorded using a mix of manual and AI tools. It is focussed on the developers in the delviery team.

Outcome


  • The delivery team was able to take over the project with minimal ongoing dependency on the original contributors.
  • Faster onboarding for new developers
  • Fewer clarification meetings (one - "just in case").
  • Clear escalation and troubleshooting paths
  • Safer long-term ownership
  • The SOPs were downloadable and could be kept by the team, even though they were not TCVelik subscribers.

Why This Matters


Projects rarely struggle because of code alone.
They struggle when knowledge is fragmented, undocumented, or locked inside individuals.

This case study shows how TCVelik can be used beyond standard documentation, functioning as a structured way to package experience, decisions, and operational knowledge into something transferable.

Even when a project faces delivery challenges, proper onboarding can restore stability.

Key Takeaways

  • Knowledge transfer is a delivery risk
  • SOPs can replace long handover meetings
  • High-level clarity enables long-term ownership
  • Onboarding can be delivered as a service

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